Buy exotic animals on our site

We are a 100% online company, based entirely on the Internet. We have no physical store or secretariat. This allows us to keep overheads low and, above all, to work with few staff. These savings directly benefit our customers in the form of the lowest possible prices. This also means that we do not have the staff to answer phone calls throughout the day. On the other hand, we respond to emails diligently but rather in the evening, after the working day spent shipping packages.

You can writte us on WhatsApp.

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We process messages in order of receipt. Sometimes, the questions asked require more time to prepare an answer (search for prices, technical characteristics, intervention on our computer system, etc.). After 3 working days, do not hesitate to contact us again! However, check carefully whether the subject of your request actually concerns the service to which you have written to us. Otherwise, it will take much longer to respond to you!

Petbeds-4less is a  company which applies the regulations dictated by the Belgian Government and the Walloon Region. As such, any animal sold legally in Belgium can be sold to any resident of the European Union and America.

Concretely, this implies that a French, German, Luxembourg, England, Canada, United States, etc. customer will be able to legally purchase tarantulas, scorpions, turtles, etc. from us without having to provide us with specific documents (detention permit, proof of approval, Certificate of Capacity or other).

Indeed, it is not the responsibility of Petbeds-4less to request proof of authorization but it is up to the customer to comply with the legislation of their country.

All sales automatically generate an invoice accessible via your customer account. For animals in Annex A of CITES, you will also receive the original yellow CITES document which is individual (chip number appearing for certain species) for each animal purchased. For animals in Annex B of CITES, the invoice will mention either the CITES number of import and if this animal was born in captivity in the European Union, only the mention NC EU is necessary (therefore no CITES number) . Animals in Annexes C and D do not require any special document other than the purchase invoice. A transfer certificate is not applicable when it comes to a purchase from a professional, this is reserved for transactions between individuals. The purchase invoice then serves as a certificate of transfer.

Shipping costs depend on the total weight of your package and in certain cases, your delivery address. Therefore, to find out the shipping cost of your order, you will first need to create an account on our store, log in and then place items in your basket. Since your account is linked to an address, our system will automatically display the shipping costs for the items contained in your basket.

The animals travel in an insulated package equipped, if necessary, with a heater or an ice pack which will maintain an adequate temperature during transport for more than 24 hours. The value of an insulated package is between €3.5 and €6, this amount is automatically included in the final cost of delivery or drop-off costs at the package collection point.

Shipments of live animals are possible anywhere in the world (except Corsica) but if it concerns equipment, every week we send packages all over the world. Customers located in the French Overseas Territories or outside the European Union can place an order. We take care of customs documents, however, customs fees payable by the customer may be requested upon entry to the destination country.

As long as you are not logged into your account, our system cannot know your delivery address. Therefore, by default, the shipping formula for Belgium is displayed. Once connected, the price for delivery to your country is displayed

Depending on the package to be delivered, more information would be required to carry out the transport, in addition;

• living animals
• live food (insects, rodents, etc.)
• frozen food
• packages weighing more than 30kg
• Some terrariums and aquariums are both heavy and fragile.

As long as the package is not delivered, it remains the responsibility of the sender and the carrier. For shipments from Hobbyreptiles.com, in the event of loss a new package will be sent to you or your order will be refunded in full. For shipments from your address to our after-sales service, in the event of loss you will have to organize it yourself with the carrier you have chosen.

Delivery times are sometimes long, especially when shipping to a foreign country. In any case, the tracking number of your shipment will tell you if we have received your package or if it is still in transit. In case we have received your package, verification, repair, resend a new package or refund can take up to 31 calendar days even if the vast majority of cases are processed in less than 10 days.

A customer who has placed an order receives a confirmation email indicating: « …As indicated in our item sheets, all orders are shipped within 1 to 14 working days (generally 1 to 3 working days before delivery to the postal agency and 1 to 7 working days for orders including animals) If your order includes animals, we will contact you as soon as we have a delivery date to offer you. Your validation of the delivery date is essential, we will not be able to deliver to you without your agreement. Please do not ask us about this before our proposed date reaches you by email… » Regarding the deadlines for animal deliveries, this means that we must first receive the animals ordered from our suppliers and that as long as the latter have not announced to us their date of passage through our facilities, we will therefore not have not the possibility of proposing a delivery date to our own customers. We do our best to inform our customers as quickly as possible and therefore, as long as an email from Hobbyreptiles is not received and at the same time the status of the order has not yet changed to « Question asked to customer » , is that we do not yet have the information at our disposal.

We can only send orders when they are paid in full. Payment in several installments is therefore not possible. Only orders paid in full before shipping are taken into account.

For an order to be taken into account, it is imperative that payment is received in full before shipping. It is therefore normal to see your account debited even though the package has not yet reached the customer. Sometimes Paypal imposes a delay on the validation of your payment (deferred payment). In this case, Hobbyreptiles has not yet received your money because it is Paypal which is holding it during its investigation. Therefore, we do not yet consider an order to be validated and the status remains “Waiting for payment…. « . Our company has no influence on this procedure and cannot intervene. A payment by bank transfer always takes a few working days before our bank account is funded with this payment. Thus, the debit from the customer’s account is made for example on Monday, it is not uncommon to have to wait until Thursday or Friday for Us to receive this payment and validate the order.

Contact us directly and we will verify your order

Hobbyreptiles.com implements as many measures as possible to secure the shipment of animals:

• Shipping is done only by specialized and approved carrier, in less than 24 hours. Obtaining authorization to deliver live animals is so regulated that to date, only one company is capable of providing this service in France and Belgium!
• The vast majority of animals that we ship remain with the breeder/supplier until the day before they are picked up by the specialized carrier. This way, the animals do not undergo multiple changes of terrarium and maintenance conditions before finally arriving at the customer. The “transit” period is kept as short as possible.
• Animals travel in suitable packages. In certain cases and more particularly outside summer, the packages are insulated and equipped with heaters maintaining +/- 20°C for 24 hours. The value of an insulated package is between €3.5 and €6, this amount is automatically included in the final cost of delivery or drop-off costs at the package collection point.
• The package is clearly and officially identified as containing live animals. This type of identification necessarily implies special treatment on the part of the approved carrier: no reversal, no processing by machines.

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No, this is not part of our usual practices. We only purchase animals when they are ordered by a customer.

We have combined 25 years of reptile husbandry and breeding expertise to put together a fantastic array of exotic reptiles for sale. This includes several species of snakes, lizards, and tortoises. We also have a large selection of ball pythons and boas as well as many other reptile species that are sourced daily from some of the best breeders around the country and the world. XYZReptiles strives to offer quality animals at the lowest prices online to the public combined with the lowest possible shipping rate in the business.

XYZReptiles.com incorporates the latest technology to bring you a pleasant and secure online reptile shopping experience. Our mission is to bring our customers exotic reptiles for sale online and become the premier online reptile store. We plan on achieving this by treating our animals as well as we treat our customers, with patience and care. We strive to bring you excellent quality, outstanding service and a large selection of exotic reptile pets and reptile supplies.

No, animals are not goods which legally imply a withdrawal period on the part of buyers.

More rarely, from professional breeding and exceptionally from imports of wild animals.

Here is a non-exhaustive list of some species that are easier to maintain:

• Snakes: Elaphe Guttata, Lampropeltis G. californiae, Lamproeltis T. Hondurensis, Python regius,..
• Turtle: Hermanni, Boettgeri, Horsfieldii, trachemys,…
• Lizards: Eublepharis macularius (Leopard Geckos), Physignatus cocincinus (water dragon), Eumeces Schneideri (Schneider’s skink), Pogona Viticepts (bearded dragon),…
• Amphibians: Litoria caerula, Litoria infrafrenata, Rhacophorus leucomystax, Hyla cinerea, Ambystoma,…

We generally process after-sales service/returns in less than 15 days.If this deadline has passed, please send an email to infos@petbeds-4less.com to notify us of the delay.We would then take your case as a priority.

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